Chief of Staff + GTM Operations (🦄)

Full Time / On-site New York, NY / $140,000–$160,000 base + equity

That British Chick is helping Emerge find their next Chief of Staff with a focus on political intelligence and GTM infrastructure.

In this role, you’ll work directly with the co-founders to help build the systems, relationships, and operational infrastructure needed to scale Emerge’s government and workforce development partnerships.

This is a senior, high-ownership role for someone who is both politically fluent and operationally excellent. You should be comfortable navigating government relationships, understanding how budgets and line items are influenced, and translating political intelligence into practical GTM strategy.

We see this role as a true founder-level operating partner role. This person should be confident taking ownership of complex projects, building systems from scratch, and helping the co-founders turn strategy into execution.

The core question this role answers every day is: “Are we building the relationships, systems, and execution engine needed to grow?”

About the Role

The Chief of Staff + GTM Operations role is responsible for helping Emerge build and scale the operational backbone behind its government growth strategy.

This includes political intelligence, GTM infrastructure, CRM architecture, government stakeholder mapping, event execution, relationship management, and strategic project ownership across sales, partnerships, and operations.

This role is both strategic and hands-on. You should be just as comfortable mapping political landscapes and identifying budget opportunities as you are building workflows in Clay, Apollo, Attio, or AI-enabled systems that help the company scale.

You Should Be

• A strategic operator with strong organizational instincts

• Politically fluent and comfortable engaging with government stakeholders

• Experienced in a VC-backed startup, early-stage company, or as a former founder

• Comfortable building GTM systems from scratch

• Highly capable with CRM architecture and GTM tooling

• Strong enough operationally to complement and support the co-founders

• Able to move between strategy, execution, relationships, and systems

• High EQ, high ownership, and comfortable operating with ambiguity

• Fluent in using AI/LLMs to improve productivity and scale workflows

• Motivated by mission, impact, ownership, and performance-based upside

A Few Important Non-Negotiables

We always encourage strong candidates not to self-opt out too quickly. You do not need to match every detail in a job description to be a fit. But in the interest of being honest and respectful of everyone’s time, there are a few true deal breakers for this role:

• VC-backed startup experience or former founder experience is required

• Practical political fluency is required, including experience in government, campaigns, legislative offices, public sector sales, or politically complex environments

• On-site commitment in New York City is required

• Hands-on AI/LLM fluency is strongly expected, especially for building and scaling GTM workflows

Core Areas of Responsibility

• Political Intelligence

• GTM Infrastructure

• Government Relationship Management

• Events and Stakeholder Engagement

• Sales Playbook Scaling

• Operational Execution

• Systems, CRM, and AI Enablement

• Strategic Support to the Co-Founders

In This Role, You Will

Operations

• Track company priorities, initiatives, and major deliverables

• Make sure deadlines are met and work keeps moving across departments

• Spot blockers early and help resolve them quickly

• Keep operational momentum across the business

Leadership

• Work directly with department leaders to maintain ownership and accountability

• Help make sure decisions actually turn into action

• Facilitate leadership communication and follow-through

• Support a culture of clarity, responsibility, and execution

Escalation Management

• Act as a key internal escalation point for operational issues

• Help resolve team, delivery, and client-related challenges when needed

• Handle issues before they reach the CEO whenever possible

• Reduce day-to-day operational disruption at the leadership level

Hiring & People Operations

• Manage visibility into the recruiting pipeline

• Support hiring decisions and onboarding improvements

• Help maintain clarity around roles, expectations, and performance

• Support a strong, accountable team environment

Service Delivery

• Help ensure the systems behind service delivery are working well

• Improve coordination across departments

• Identify inefficiencies and improve workflows and documentation

• Advocate for the client while helping the team deliver well

Systems and AI Integration

• Identify repetitive or inefficient processes

• Implement systems, automation, and AI tools where appropriate

• Improve productivity through stronger workflows and clearer documentation

• Help maintain knowledge systems and operational infrastructure

Interview Process

Our goal is to have this role hired within 30 days.

We aim to move applicants through each stage within 3 business days whenever possible. If we are not moving someone forward to the second stage, they will receive an automated update email. We know these emails can feel impersonal, so we want to be clear: every resume is reviewed by a human before that decision is made.

Interview stages: 4

1. Interview with Laura

2. Culture Fit & Background Deep Dive, 30–45 minutes

3. Take-Home Challenge, asynchronous, 3–5 hours

4. Paid Work Trial, 2 days

5. Reference Checks

Compensation

$140,000–$160,000 per year base + equity