Hi, we’re hiring!

Head of Operations

Full Time / Remote / $130,000–$180,000 a year DOE

That British Chick is helping Lucyd find their next Head of Operations.

In this role, you’ll work directly with the CEO to help keep Lucyd running smoothly, moving quickly, and executing on what matters most.

This is a senior role for someone who is highly execution-oriented, comfortable managing people and operational complexity, and able to solve problems quickly. You’ll help keep the business moving, hold people accountable, and step in when challenges need to be handled directly.

We see this role as a true CEO co-pilot role. This person should be confident leading alongside the CEO, not just managing tasks. They should bring strong judgment, emotional intelligence, and the ability to turn priorities into action.

The core question this role answers every day is: “Did the important things actually get done?”

About the Role

The Head of Operations is responsible for operational execution across the agency. This includes leadership accountability, escalation management, hiring and people operations, service delivery oversight, and improving systems and workflows across the business.

This role is both strategic and hands-on. You should be just as comfortable zooming out and seeing what needs to happen across the company as you are stepping in to fix issues, move decisions forward, and keep things from slipping.

About the CEO

Lucyd’s CEO runs the agency more like a fast-growing technology company than a traditional agency. He values ownership, accountability, communication, and futuristic thinking. The right person for this role should be comfortable in a fast-moving environment and able to lead with initiative, maturity, and common sense.

You Should Be

  • Extremely execution-oriented

  • Comfortable managing people and operational complexity

  • Capable of solving problems quickly

  • Motivated by outcomes rather than process for its own sake

  • A systems thinker with high emotional intelligence

  • Confident acting as a CEO co-pilot

  • Able to lead alongside the CEO with judgment, initiative, and accountability

A Few Important Non-Negotiables

We always encourage strong candidates not to self-opt out too quickly. You do not need to match every detail in a job description to be a fit. But in the interest of being honest and respectful of everyone’s time, there are a few true deal breakers for this role:

  • Advertising agency experience is required

  • Eastern Time Zone working hours

  • Prior remote full-time leadership experience is required

Core Areas of Responsibility

  • Operations

  • Leadership

  • Escalation Management

  • Hiring & People Operations

  • Service Delivery

  • Systems and AI Integration

In This Role, You Will

Operations

  • Track company priorities, initiatives, and major deliverables

  • Make sure deadlines are met and work keeps moving across departments

  • Spot blockers early and help resolve them quickly

  • Keep operational momentum across the business

Leadership

  • Work directly with department leaders to maintain ownership and accountability

  • Help make sure decisions actually turn into action

  • Facilitate leadership communication and follow-through

  • Support a culture of clarity, responsibility, and execution

Escalation Management

  • Act as a key internal escalation point for operational issues

  • Help resolve team, delivery, and client-related challenges when needed

  • Handle issues before they reach the CEO whenever possible

  • Reduce day-to-day operational disruption at the leadership level

Hiring & People Operations

  • Manage visibility into the recruiting pipeline

  • Support hiring decisions and onboarding improvements

  • Help maintain clarity around roles, expectations, and performance

  • Support a strong, accountable team environment

Service Delivery

  • Help ensure the systems behind service delivery are working well

  • Improve coordination across departments

  • Identify inefficiencies and improve workflows and documentation

  • Advocate for the client while helping the team deliver well

Systems and AI Integration

  • Identify repetitive or inefficient processes

  • Implement systems, automation, and AI tools where appropriate

  • Improve productivity through stronger workflows and clearer documentation

  • Help maintain knowledge systems and operational infrastructure

Interview Process

Our goal is to have this role hired within 30 days.

We aim to move applicants through each stage within 3 business days whenever possible. If we are not moving someone forward to the second stage, they will receive an automated update email. We know these emails can feel impersonal, so we want to be clear: every resume is reviewed by a human before that decision is made.

Interview stages: 4

  1. Interview with Laura Little

  2. Interview with Lucyd’s CEO

  3. Interview with Lucyd’s CRO

  4. Final interview with Lucyd’s CEO

What Each Interview Assesses

  • Recruiter: Baseline qualifications, communication, and culture fit

  • CEO (Initial): Leadership alignment, ownership, and integrator mindset

  • CRO: Cross-functional collaboration, business acumen, and execution ability

  • CEO (Final): Strategic partnership, trust, and long-term fit

Compensation

$130,000–$180,000 per year, depending on experience

Benefits

  • 15 days PTO, beginning accrual after 60 days

  • Agency-supplied computer or $35/month computer reimbursement

  • Health insurance reimbursement up to $250/month, beginning after 60 days

About Lucyd

The Conscious Compound™ Social Advertising Agency

Company Description: Lucyd is a high-performance marketing agency at the forefront of cannabis and functional wellness, helping brands scale in some of the most complex and regulated environments in DTC and CPG. We’ve established ourselves as the leading cannabis social advertising agency and are now expanding into broader wellness categories as part of our next growth phase. We operate as a fully remote team of ~40 with a strong bias toward speed, ownership, and outcomes. This is not a passive environment—expect high standards, fast decision-making, and real accountability. For the right candidate, this is an opportunity to step into a pivotal role at a company with strong momentum and help build the systems, structure, and leadership needed to scale it to the next level.

Company Stage: Established

Headquarters: Remote

Team Setup: Remote

Why Join: The speed and excitement of a startup, with the resources and systems of a successful agency. Lucyd has become the world’s largest cannabis performance marketing agency, helping brave companies break through the noise, scale sustainably, and shape their categories. Their mission is to reduce human suffering and maximize human potential. They are now entering a new phase, continuing to lead in cannabis while expanding into functional wellness.

Company Values: Outcomes over activity, speed with direction, precise execution, radical transparency, and human-first empathy.

Lucyd values ownership, accountability, and continuous improvement.

Company Website: Wearelucyd

Company Linkedin URL: LinkedinLucyd | LinkedIn

APPLY: Head of Operations @ LUCYD Social Advertising Agency - APPLICATIONS CLOSED

Our Approach to Talent Matching

We believe great hiring should feel human, transparent, and thoughtful.

At every stage of our talent matching process, people come first. While we use technology in limited ways to support efficiency, we do not rely on AI to make hiring decisions.

Here’s what that means in practice:

Human-first review process
Every resume is reviewed by a real person. We do not use AI for talent scoring, ranking, or deciding who is a fit. The only way we use AI in resume filtering is for simple criteria such as location.

No AI-led interviews
We do not use AI for video interviews, and we never will. We believe candidates deserve a real hiring experience, not an automated one.

Clear and transparent process
We are upfront about each brand’s interview process from the beginning. Every client’s hiring process may vary, and we make sure candidates understand what to expect at each stage.

A focused hiring timeline
Our hiring window is designed to move efficiently, with placements typically completed within 30 days.

Our ethos is simple: use technology where it helps, but keep people at the center of the process.

Here’s a slightly punchier version too, if you want it to feel more brand-forward:

Human-First Talent Matching

We keep talent matching human.

That means every resume is reviewed by a real person, not scored, ranked, or selected by AI. We may use AI for basic filtering like location, but never to assess talent or make hiring decisions.

We do not use AI for video interviews, and we never will.

We’re also committed to transparency. Every client’s interview process is different, and we make that clear from the start so candidates know what to expect.

Our process is thoughtful, personal, and efficient, with a typical hiring window of 30 days.

Because better hiring happens when people stay at the center.